1. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, with godidol's Customer Care Centre by phone on specified contact numbers.
2. "Cancel Order" can be placed anytime after booking of order up to 24hours.
3. All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 5% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product. Cancellation of order after dispatch or Returns - Only in case of defective, damage on arrival or what you have got is different from what you have ordered, with no extra charge.
1. All Product purchased from the Website carry 'No Return Policy'.
2. Any Product, purchased from the Website, cannot be returned to godidol after delivery of the same. Requests can be made through Contact Us form on the Website or by a call with Company's Customer Care Centre by phone on specified contact numbers.
3. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
4. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective, User shall immediately intimate the godidol's Customer Care Centre about such damage and/or defect and godidol shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the godidol. in the unlikely event of godidol being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of 'Refund' and 'Exchange' shall apply as given herein.
5. In case of Cancellation of Order after Delivery ( in special case and only on godidol's choice/discretion) of the Product to User, godidol will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by Home Essence's Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.
1. In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for replacement of the Product any time after delivery of the Product but not later than two (2) hours from the time of delivery of the Product by placing 'Exchange'/ 'Replacement Request' by logging a call on godidol's Customer Service Centre.
2. In case User opts for replacement of the product due to any defect at the time of delivery or demo/installation of the product, User will have to ensure that the product is returned in undamaged & saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.